Booking terms and conditions

Booking terms and conditions

These general terms and conditions apply between Flåm AS and a party who enters into an agreement with Flåm AS in accordance with the booking confirmation (the guest). The agreement may apply to accommodation, travel, the purchase of other products or services or a combination of these.

Who is responsible: 
Flåm AS, PB 42, N-5742 Flåm, Norway Org. no. 982 897 424. Flåm AS is responsible for all transactions which take place through the website. Our partner PayEX is responsible for credit card numbers and codes being securely processed in accordance with the requirements defined in the Payment Card Industry Data Security Standard (PCI DSS).

Our sub-suppliers
We are responsible for our sub-suppliers being paid for what you have ordered through us. Our sub-suppliers are each responsible for their own parts of the programme, including comprehensive insurance, permits, equipment, staffing etc., and for their compliance with prevailing laws and regulations that apply to the supplier. 

The agreement etc. 
As the seller, Flåm AS is responsible vis-à-vis the guest for the guest's entitlements under the agreement. Responsibility for the assignments to be performed by others than Flåm AS rests with the suppliers themselves.

As the organiser Flåm AS is obligated to ensure the following: 
That written confirmation of the booking is sent to the guest along with other necessary documentation. 

Flåm AS is only responsible for the travel as described. If such agreements are made between a third party and a purchaser, they should be in writing. All customer data shall be stored in accordance with Norwegian law and no personal data shall be sold on to a third party.

Binding reservation: 
A reservation is binding as soon as a booking number has been assigned to the guest and payment made. It is the guest's responsibility to verify that the arrival and departure dates and all other crucial booking data are correct. 

Payment: 
The guest shall pay 100% of the package cost when booking via www.visitflam.com. The guest shall produce confirmation of the booking on arrival. The website is 3D Secure-enabled.

 

Information about cancellations

 

If you do not buy insurance cancellation from Flåm AS:

  • The guest may cancel with Flåm AS. Flåm AS and package suppliers only accept cancellations and amendments made by the guest. Flåm AS undertakes to send confirmation of the cancellation/amendment in writing.
  • If the cancellation is made 30 or more days before arrival, the entire amount is refunded. 
  • If the reservation is cancelled/changed/amended less than 30 days before arrival, the amount is not refundable. 

When you have bought a cancellation insurance the following rules apply:
We recommend all our customers to ensure they have good insurance cover before travelling, in the event of illness, loss or damage to luggage, accidents, liability and similar.

Having purchased cancellation insurance from Flåm AS, the customer may cancel up to midnight (24:00) on the day before the package starts. In that case, the entire amount of the booking will be refunded, less the cancellation insurance sum (10% of the amount of the booking). Any refund will be made to the credit card used for the booking.

Booking amendments must be made by 16:00 on the day before departure, subject to available capacity.

The guest's obligations: 
In order to book/sign up for a package with Flåm AS, the guest must be at least 20 years of age. At least one occupant of the accommodation must be 20 or more years of age. In the event of any doubt about the age limit, proof of age must be available. If the age limit is not met at the time taking over the accommodation, the cancellation rules apply (each individual supplier's cancellation rules).

The guest is obliged to follow house rules, instructions and regulations applying to travel, accommodation, etc. Between the hours of 23:00 and 07:00, the guest is obliged to keep noise to a minimum out of consideration for other guests. The guest is fully liable for any damage caused to the product.  Flåm AS or sub-suppliers of the product are entitled to terminate the agreement with immediate effect if the guest or anyone in the guest's company behaves disruptively and/or causes damage to the accommodation or surrounding area.

Guests are advised that Flåm AS's suppliers may have their own rules and obligations, and the customer is responsible for familiarising himself/herself with these.

The resale of tickets on the Flåm Railway is not permitted, and the credit card used for purchase must be brought along and be available for checking.   

What if something goes wrong? 
Any faults/deficiencies must be notified immediately to the location concerned so as to allow the matter to be rectified there and then. If you have neglected to seek redress during the lease period and thus prevented the opportunity for rectifying any faults, you may not subsequently claim compensation.

If a disagreement arises between a provider and a guest concerning quality, faults or deficiencies that may have arisen before or during the stay, Flåm AS, as an agent, will not be a party to such a matter.

Force Majeure/Disclaimer
Flåm AS shall not be liable for unsatisfactory weather conditions, closed facilities or other factors outside the company's control. Should any faults occur, Flåm AS is fully entitled to cancel the booking.

Frequently asked questions

[Visitflam.com and booking] How do I receive my ticket when I make a reservation online?

If you buy your ticket online you will receive a confirmation email with a link to the ticket document. You can download and print the ticket to preent it upon arrival, or simply save the document to your phone to present at arrival. 

[Visitflam.com and booking] I have not received a confirmation email for my booking, what do I do to make sure that my booking is OK?

Please check the spam folder in your email. Please contact our visitor center for assistance if you cannot find your ticket.

[Visitflam.com and booking] Which credit cards do you accept?

When booking online you may pay with Visa or Mastercard. For booking at the visitor center, all cards are accepted.